Spain cuts directory inquiry number setup fee

Wednesday 14 February 2018 | 11:42 CET | News

Spain’s Ministry of Industry, Tourism and Digital Agenda has revised the rules governing the use of directory inquiry numbers with a view to preventing abuses of the system. In a statement, the ministry said it had given operators of 118AB numbers three months to withdraw all call set up fees and applied a maximum fee of EUR 2.5 a minute compared to the previous maximum rate of EUR 6 a minute. In addition, the ministry said the maximum duration of a call will now be 10 minutes, meaning calls can cost no more than EUR 25. Callers will also be given a 20-second warning of the cost of the call before it’s activated.

The ministry’s move comes after communications and competition regulator CNMC last year proposed increasing regulation of directory inquiry numbers using the 118AB series to better protect users.

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