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Broadband

Suddenlink deploys NetCracker CRM plaftorm

Friday 9 October 2015 | 09:02 CET | News
US cable operator Suddenlink Communications has deployed the NetCracker CRM platform, which is integrated with the NetCracker revenue management capabilities to help it deliver a more comprehensive customer experience and optimise customer care, sales and marketing operations. The CRM solution is rolled out to all Suddenlink call centres. The operator has gone live several components, including NetCracker Framework, which hosts NetCracker's Customer Information Management and Customer Care offerings. The successful launch of NetCracker's CRM solution will help Suddenlink reduce agent

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Categories: Fixed
Companies: NetCracker / Suddenlink
Countries: United States
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