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General

Swedish telecoms firms must be careful to check ID of callers to customer helplines

Wednesday 22 May 2019 | 12:12 CET | News
Swedish communications regulator PTS said that telecoms operators must take more care about verifying the identities of callers to their customer helplines. It has received several reports indicating that hotlines do not check the the IDs of people ringing up to change subscriptions, for example.This risks unauthorised people gaining access to customer information or to their subscriptions, it said.

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Categories: General
Countries: Sweden
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