T-Mobile NL, Austria picks Interactive Intelligence system

Tuesday 4 June 2013 | 11:05 CET | News
T-Mobile Netherlands has selected Interactive Intelligence Group's cloud-based IP business communications system to help migrate customer service applications to the cloud. The new Interactive Intelligence Communications-as-a-Service system will support more than 700 employees at the T-Mobile offices in the Netherlands and Austria. The operator said its plans to centralise its communications management functions for calls, email and social media, should deliver a more efficient, reliable and customer-focused service. The new system will replace existing systems from Aspect, Avaya and Genesys,

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Categories: Fixed / Internet
Companies: Aspect / Avaya / Interactive Intelligence / T-Mobile / T-Mobile Austria / T-Mobile Netherlands
Countries: Austria / Netherlands
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