0
Broadband

TalkTalk is most complained about landline provider

Monday 30 June 2014 | 11:04 CET | News
TalkTalk was the most complained about landline phone provider in the UK in Q1 2014 with 0.28 complaints per 1,000 customers, according to the latest Ofcom data. Its complaints volumes increased slightly over the quarter and remained above the industry average. Complaints mainly related to service faults, complaints handling and billing. BT also generated complaints above the industry average for its landline service at 0.23 per 1,000 customers. Virgin Media had the Virgin Media had the fewest number of complaints at 0.07 per 1,000 landline customers, with Sky registering 0.10 per 1,000

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed
Companies: BT / TalkTalk / Virgin Media
Countries: United Kingdom
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Ofcom extends complaints handling probe for another year

Published 15 Feb 2015 12:55 CET | United Kingdom
UK communications regulator Ofcom has extended its investigation into complaints handling by communications provider offering ...

TalkTalk adds 34,000 fibre, 185,000 TV customers in Q1

Published 23 Jul 2014 10:35 CET | United Kingdom
TalkTalk Telecom Group has reported total revenue of GBP 434 million for Q1 2015, up 3.1 percent from GBP 421 million a year ...

TalkTalk adds The Lego Movie, free TV 'Tasters'

Published 21 Jul 2014 16:00 CET | United Kingdom
TalkTalk is bringing 'The Lego Movie' to its one million TV customers. The film will be available to both TalkTalk's Plus and ...

TalkTalk faces shareholder revolt over executive pay

Published 21 Jul 2014 10:56 CET | United Kingdom
UK broadband and phone company TalkTalk is facing a shareholder revolt against its pay structure, reports The Guardian. Ahead of ...

Ofcom publishes study on consumer attitudes to TV violence

Published 18 Jul 2014 15:09 CET | United Kingdom
Ofcom has published new research on consumer attitudes and trends in violence shown on UK TV programmes. It examines how violence ...

TalkTalk promotes fibre broadband with new ad campaign

Published 01 Jul 2014 17:34 CET | United Kingdom
TalkTalk has launched a new advertising campaign to promote its Superpowered fibre broadband packages. The campaign shows how the ...

Which? offers members exclusive TalkTalk broadband deal

Published 30 Jun 2014 20:50 CET | United Kingdom
UK consumer group Which? is offering members an exclusive deal when they switch to TalkTalk. Until midnight on 30 June, Which? ...

BT is most complained about pay-TV provider in Q1

Published 30 Jun 2014 11:14 CET | United Kingdom
BT was the most complained about pay-TV provider in Q1 2014 with 0.25 complaints per 1,000 customers, five times the industry ...

EE is most complained about mobile services provider

Published 30 Jun 2014 11:10 CET | United Kingdom
EE was the most complained about mobile pay-monthly mobile services provider in Q1 2014 with 0.12 per 1,000 customers, according ...

EE is most complained about broadband provider in Q1

Published 30 Jun 2014 11:08 CET | United Kingdom
EE generated the most complaints for broadband in the UK in Q1 2014 at 0.42 per 1,000 customers, according to the latest Ofcom ...