TalkTalk is most complained about landline provider

Monday 30 June 2014 | 11:04 CET | News
TalkTalk was the most complained about landline phone provider in the UK in Q1 2014 with 0.28 complaints per 1,000 customers, according to the latest Ofcom data. Its complaints volumes increased slightly over the quarter and remained above the industry average. Complaints mainly related to service faults, complaints handling and billing. BT also generated complaints above the industry average for its landline service at 0.23 per 1,000 customers. Virgin Media had the Virgin Media had the fewest number of complaints at 0.07 per 1,000 landline customers, with Sky registering 0.10 per 1,000

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Categories: Fixed
Companies: BT / TalkTalk / Virgin Media
Countries: United Kingdom
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