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General

TDC says 2 out of 3 users use automated customer services

Tuesday 23 June 2015 | 13:18 CET | News
TDC Group said it has reached a milestone in its customer service automation process, with two out of three customers now using digital self-services. It said contacting customers by e-mail instead of traditional letters saves it 50 tonnes a year in paper. A year ago, TDC started charging customers DKK 29 per month to receive paper letters.

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Categories: General
Companies: TDC / YouSee
Countries: Denmark
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