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General

Telcos account for 1 in 5 Spanish consumer complaints

Thursday 7 March 2019 | 11:04 CET | News
Nearly one in five (19.4%) fraud complaints submitted by Spanish users in 2018 were filed against telecommunications companies, up three percentage points year on year, according to a report from Spain's consumer protection authority, FACUA. Consumers mainly protested about operators failing to comply with promotional offers, sending bills after the termination of the contract, charging for unused services and applying or threatening to apply unfair penalties for early contract termination.

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Categories: General
Companies: Jazztel / Masmovil / Movistar / Orange / Telefonica / Vodafone
Countries: Spain
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