0
Broadband

Tele Columbus improves customer service for Pyur brand during pandemic

Monday 20 July 2020 | 11:07 CET | News
German cable operator Tele Columbus said customer service satisfaction for its Pyur brand, measured as a Net Promoter Score (NPS), rose in the first half of 2020, during the peak of the Covid-19 pandemic. It said it improved the quality of products and services, and expanded customer digital service channel. For example, it has added functionalities to the Mein Pyur app that enable shorter waiting times on the hotline.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed
Companies: Pyur / Tele Columbus
Countries: Germany
::: add a comment
This article is part of dossier

Coronavirus


Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Tele Columbus completes FTTH network expansion in Ploen

Published 15 Jan 2021 08:48 CET | Germany
German cable operator Tele Columbus said it has completed the expansion of the FTTH network in the district of ...

Tele Columbus starts to use green electricity for cable network operations

Published 13 Jan 2021 16:58 CET | Germany
German cable operator Tele Columbus said it has started to operate with green electricity. This means that the carbon footprint ...

Tele Columbus updates Mein Pyur app

Published 11 Nov 2020 10:18 CET | Germany
German cable operator Tele Columbus said its Mein Pyur app is now available in an optimised version. An assistant enables ...

Tele Columbus expands broadband network in Brand-Erbisdorf

Published 09 Jul 2019 08:40 CET | Germany
German cable operator Tele Columbus said it is expanding the broadband network in Brand-Erbisdorf, Saxony, for 2,700 households ...

Tele Columbus offers refund for PrimaCom customers affected by price change

Published 15 Oct 2018 12:01 CET | Germany
Tele Columbus has launched a compensation offer for former Primacom customers who were moved to higher price plans when the ...

Tele Columbus overhauls executive board, creates position of chief consumer officer

Published 09 May 2018 09:00 CET | Germany
Tele Columbus has overhauled its executive team with the creation of a position for a chief consumer officer (CCO) with the aim ...

Tele Columbus rebrands HL Komm as Pyur

Published 29 Mar 2018 10:45 CET | Germany
Tele Columbus's B2B subsidiary HL Komm Telekommunikations will operate under the Pyur brand name going forward, announced the ...





Calendar   /   Industry Events

21 Jan Intel Q4 2020
21 Jan Modern Times Group EGM
21 Jan Report: Working From Home 2020 Q4
25 Jan The Things Conference 2021
25 Jan Edgeware EGM
26 Jan Verizon Communications Q4 2020
26 Jan F5 Networks fiscal Q1
26 Jan Microsoft fiscal Q2
26 Jan Meetup MENA
27 Jan MediaTek Q4 2020
27 Jan Calix Q4 2020
27 Jan Facebook Q4 2020
27 Jan KPN Q4 2020
27 Jan Extreme Networks fiscal Q2
27 Jan Corning Q4 2020
27 Jan AT&T Q4 2020
27 Jan Uptime
28 Jan Juniper Networks Q4 2020
28 Jan Comcast Q4 2020
28 Jan Rogers Communications Q4 2020
28 Jan Samsung Electronics Q4 2020
28 Jan Crown Castle Q4 2020
28 Jan Skyworks fiscal Q1
28 Jan 8x8 fiscal Q3
::: More Calendar Items