Tele2 Russia introduces smart audio system for customer service analysis

Friday 23 August 2019 | 11:17 CET | News
Mobile operator Tele2 Russia is working on introducing a smart audio system for customer service analysis to its distribution network, reports Tdaily.ru. The digital system enables it to evaluate conversations between staff and customers using AI. This could allow automation of service quality monitoring.

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Categories: IT / Mobile & Wireless
Companies: Tele2 Russia
Countries: Russian Federation
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