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General

Telecom Italia launches first call centre accessible to deaf users

Monday 27 October 2014 | 09:58 CET | News
Telecom Italia has announced that its call centres and those of its mobile unit TIM can now be accessed by deaf users thanks to the introduction of an app called Pedius. The app, which received a EUR 25,000 grant in the 2013 edition of Telecom Italia's Working Capital accelerator programme, allows deaf people to make standard telephone calls using voice recognition and synthesis technologies. As a result, when deaf people make 187 and 119 calls to TIM and Telecom Italia call centres, the voice of the operator will be automatically transformed into written text.

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Categories: General
Companies: Telecom Italia / TIM
Countries: Italy
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