0
General

Telecoms account for 16% of consumer complaints

Tuesday 16 February 2016 | 14:21 CET | News
UK consumers made 52 million complaints about products and services in 2015, according to new research from Ombudsman Services. Telecommunications was the second most complained about sector, accounting for 16 percent of the total or 8.3 million complaints. Despite various sectors having their own ombudsmen to handle complaints, 1 in 20 consumers (6%) did not realise there was an alternative to court action available.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Countries: United Kingdom
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Ofcom investigates Vodafone complaints handling

Published 10 Feb 2016 18:23 CET | United Kingdom
UK regulator Ofcom has decided to expand an investigation into how customer complaints are handled by Vodafone, reports The ...

Brits putting up with poor customer service - study

Published 20 Jan 2016 22:28 CET | United Kingdom
UK consumers are silently suffering poor customer service companies including phone providers, but have stopped complaining ...

Ofcom reports latest telco customer satisfaction levels

Published 19 Jan 2016 18:07 CET | United Kingdom
UK telecoms providers have maintained a level of customer service of between 67-76 percent of consumers, according to Ofcom's ...