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Telefonica Mexico picks Ericsson analytics for SOC platform

Friday 22 February 2019 | 12:08 CET | News
Ericsson has announced a contract to help Telefonica's Movistar Mexico subsidiary improve service operations and increase customer satisfaction using Ericsson Expert Analytics products. The deal will see the operator employ Ericsson's real-time insights in its new Service Operation Centre (SOC) platform. The aim is to accelerate decisions and actions needed to enhance the experience of Movistar's subscribers and pursue operational efficiencies in both technical and non-technical areas, said the partners.

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Categories: General
Companies: Movistar / Movistar Mexico / Telefonica
Countries: Mexico
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