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General

Telekom Romania turns street stores into call centres

Tuesday 7 April 2020 | 12:15 CET | News
Telekom Romania turned its own stores into call centres as of 5 April, according to local publication Economica.net citing commercial executive director for the residential segment, Andreas Elsner. The stores will act as secondary call centres working besides the operator's main call centres whose staff are working from home. Employees in these stores acquired call centre skills, and some of them have been moved to the back office, Elsner said. The stores' staff switch to call centre work when there is no traffic in stores.

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Categories: General
Companies: Telekom Romania
Countries: Romania
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