0
Broadband

Telia ACE wins 5-year Gjensidige customer support contract in Norway, Sweden, Denmark

Thursday 10 December 2020 | 12:02 CET | News
Telia Norway said that insurance company Gjensidige has chosen Telia ACE for the insurer's customer service provision in Norway, Sweden and Denmark. The five-year contract covers operator services, main switchboard, contact centre and AI functionality for customer contact, and development of new customer support services in the future.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: Fixed
Companies: Telia / Telia Denmark / Telia Norway
Countries: Scandinavia
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Telia Finland wins public sector procurement framework contract for 175,000 mobile subscriptions

Published 01 Jul 2020 12:43 CET | Finland
Telia Finland said that it has won a contract from public sector joint procurement provider Hansel after competitive bidding to ...

Telia adds Google AI to Telia ACE customer service platform

Published 10 Jun 2020 11:57 CET | World
Telia Company said it has added Google Contact Center Artificial Intelligence (CCAI) to its Telia ACE customer service platform ...

Telia supports video medical appointments in Skane using ACE contact centre service

Published 16 Apr 2020 14:17 CET | Sweden
Telia Company said it is providing its ACE contact centre service to Skane regional administration to enable medical appointments ...

Telia launches ACE customer service platform in Sweden, switches E.ON from old system

Published 27 Jun 2018 12:54 CET | Sweden
Telia Company has announced the launch of its customer contact platform Telia ACE (A Conversational Engagement) in Sweden, which ...

Telia wins 5-year Gjensidige customer care service contract

Published 31 Mar 2015 12:46 CET | Denmark
Telia said that Norwegian insurance company Gjensidige is to implement its cloud-based Telia CallGuide for the 1,400 staff at its ...

Telenor wins Nordic region contract from Gjensidige

Published 07 Jul 2014 12:07 CET | Norway
Telenor Norway said it has signed an agreement with insurance company Gjensidige to provide telephony services to its operations ...