0
Broadband

Telia launches ACE customer service platform in Sweden, switches E.ON from old system

Wednesday 27 June 2018 | 12:54 CET | News
Telia Company has announced the launch of its customer contact platform Telia ACE (A Conversational Engagement) in Sweden, which is already being used by E.ON. It is based on the CallGuide system but includes new developments such as artificial intelligence (AI), knowledge management and interactive voice response (IVR). Telia said ACE enables rapid response to customer enquiries through any channel.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed
Companies: Telia
Countries: Sweden
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Swedish regulator tells E.ON to provide electricity pole access for fibre network

Published 10 Jun 2021 13:25 CET | Sweden
Swedish communications regulator PTS has ordered energy provider E.ON to give a local association in Sundsvall access to its ...

Telia ACE wins 5-year Gjensidige customer support contract in Norway, Sweden, Denmark

Published 10 Dec 2020 12:02 CET | Scandinavia
Telia Norway said that insurance company Gjensidige has chosen Telia ACE for the insurer's customer service provision in Norway, ...

Telia supports video medical appointments in Skane using ACE contact centre service

Published 16 Apr 2020 14:17 CET | Sweden
Telia Company said it is providing its ACE contact centre service to Skane regional administration to enable medical appointments ...

Telia Lithuania introduces customer service chatbot

Published 02 Dec 2019 15:24 CET | Lithuania
The operator Telia Lithuania has introduced the customer service chatbot Aita (Artificial Intelligence Telia Assistant). It began ...

Telia to provide smart electricity meters for E.ON in Sweden

Published 04 Jul 2019 15:05 CET | Sweden
Telia Sweden said it will provide smart electricity meters this summer for E.ON's Swedish customers. They will provide readings ...

E.ON to invest EUR 130 million in FTTB expansion in Brandenburg through e.discom

Published 28 Jan 2019 09:50 CET | Germany
German energy company E.ON wants to invest about EUR 130 million to expand its FTTB network in Brandenburg through its ...

Vodafone Germany lanceert AI chatbot

Published 18 Jul 2018 16:09 CET | Germany
De chatbot wordt aangedreven door IBM Watson en is getraind door experience consultants. De chatbot kan klanten ook leiden naar ...

Telia Sweden says men's football World Cup matches boost mobile and TV traffic

Published 29 Jun 2018 13:00 CET | Sweden
Telia Sweden said mobile internet traffic on its network increased by 120 percent over normal rates during the football match ...

Telia supplies ACE customer service system to Norwegian rail ticket company Entur

Published 19 Jun 2018 12:00 CET | Norway
Telia Norway said it is providing its customer contact platform Telia ACE (A Conversational Engagement) to Entur, the Norwegian ...

3 Sweden connects E.On gas meters in Skane to NB-IoT grid

Published 03 May 2018 11:56 CET | Sweden
3 Sweden said it has connected E.On gas meters in Skane county to test Narrowband Internet of Things (NB-IoT) connectivity on its ...

Tieto supports E.ON smart meter services in South Sweden

Published 12 Jun 2017 11:38 CET | Sweden
Finnish IT company Tieto said that electricity producer E.ON has chosen Tieto Smart Utility to support its smart power meter ...

Telia wins Callguide order from car dealership

Published 10 Jun 2015 12:06 CET | Sweden
Telia Sweden said that Liljas Bil in Smaland, one of the country's oldest car dealerships, will offer prospective buyers the ...





Calendar   /   Industry Events

02 Aug SBA Communications Q2
02 Aug NXP Semiconductors Q2
02 Aug Arista Networks Q2
02 Aug Ceragon Networks Q2
02 Aug DSP Group Q2 2021
02 Aug ON Semiconductor Q2
02 Aug DZS Q2
02 Aug Harmonic Q2
03 Aug Infinera Q3 2021
03 Aug Akamai Technologies Q2 2021
03 Aug NeoPhotonics Q2 2021
03 Aug Alibaba Q2 2021
03 Aug RingCentral Q2 2021
03 Aug Bredband2 Q2 2021
03 Aug Sequans Q2 2021
04 Aug Intred Q2 2021
04 Aug Softbank fiscal Q1
04 Aug Lumen Technologies Q2
04 Aug EA fiscal Q1
04 Aug Viavi Q4
04 Aug 8x8 fiscal Q1
04 Aug Digi International fiscal Q3
04 Aug Roku Q2 2021
04 Aug Inseego Q2 2021
04 Aug Qorvo fiscal Q1
04 Aug Aferian interim results
04 Aug Liberty Latin America Q2 2021
04 Aug Smith Micro Q2 2021
05 Aug Motorola Solutions Q2
05 Aug Frontier Communications investors meeting
::: More Calendar Items