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Telia launches ACE customer service platform in Sweden, switches E.ON from old system

Wednesday 27 June 2018 | 12:54 CET | News
Telia Company has announced the launch of its customer contact platform Telia ACE (A Conversational Engagement) in Sweden, which is already being used by E.ON. It is based on the CallGuide system but includes new developments such as artificial intelligence (AI), knowledge management and interactive voice response (IVR). Telia said ACE enables rapid response to customer enquiries through any channel.

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Categories: Fixed
Companies: Telia
Countries: Sweden
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