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General

Telia Lithuania introduces customer service chatbot

Monday 2 December 2019 | 15:24 CET | News

The operator Telia Lithuania has introduced the customer service chatbot Aita (Artificial Intelligence Telia Assistant). It began testing the chatbot in October and it is now available to all customers on its corporate website. The service will be upgraded and a final version is due to be introduced at the beginning of 2020. 

The operator has invested around EUR 100,000 in the project. It expects that the chatbot will reduce the workload of its call centre staff by 25 percent.




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Categories: General
Companies: Telia Lithuania
Countries: Lithuania
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