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Broadband

Telia wins 5-year Gjensidige customer care service contract

Tuesday 31 March 2015 | 12:46 CET | News
Telia said that Norwegian insurance company Gjensidige is to implement its cloud-based Telia CallGuide for the 1,400 staff at its call centres in Norway, Denmark and Sweden. The contract runs for five years with a two-year extenion option, and is valued at SEK 70 million. Telia CallGuide includes incoming call, switchboard operator and callback functions, and enables call recording, website chat functions, and marketing campaign capabilities.

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Categories: Internet
Countries: Denmark / Norway / Sweden
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