Telstra, Optus, TPG, Dodo breach service continuity rules during NBN migration

Tuesday 1 September 2020 | 08:52 CET | News
The Australian Communications and Media Authority (ACMA) has found TPG, Optus, Dodo and Telstra in breach of consumer protection rules after more than 1,500 of their customers were left without telecommunications services while trying to migrate to the NBN. Under ACMA rules, operators must supply a replacement service after 3 working days of a customer being left without a service during a failed attempt to connect to the NBN.

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Categories: Fixed
Companies: ACMA / Australian Communications and Media Authority / Dodo / Optus / Telstra / TPG
Countries: Australia
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