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General

Tesco Mobile heads Satmetrix customer recommendation ranking

Wednesday 22 April 2015 | 19:12 CET | News
Tesco Mobile had the highest score in the UK mobile industry according to Satmetrix Net Promoter Score (NPS) in the latest Net Promoter Benchmarks, based on the responses of over 11,000 UK consumers. The NPS measures customers' likelihood to recommend the company's product or service in the sector being rated. NPS is calculated as the percentage of customers who are promoters, rating the company 9 or 10 on a 0-10 point scale, minus the percentage who are detractors, rating 6 or lower. Consumers also rated each brand on various aspects of customer experience, including product or service

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Categories: General
Companies: BT / EE / Freeview / Sky / TalkTalk / Tesco Mobile / Virgin Media / Vodafone
Countries: United Kingdom
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