0
General

Tesco Mobile heads Satmetrix customer recommendation ranking

Wednesday 22 April 2015 | 19:12 CET | News
Tesco Mobile had the highest score in the UK mobile industry according to Satmetrix Net Promoter Score (NPS) in the latest Net Promoter Benchmarks, based on the responses of over 11,000 UK consumers. The NPS measures customers' likelihood to recommend the company's product or service in the sector being rated. NPS is calculated as the percentage of customers who are promoters, rating the company 9 or 10 on a 0-10 point scale, minus the percentage who are detractors, rating 6 or lower. Consumers also rated each brand on various aspects of customer experience, including product or service

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: BT / EE / Freeview / Sky / TalkTalk / Tesco Mobile / Virgin Media / Vodafone
Countries: United Kingdom
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

UK customers rank MVNOs higher than MNOs - survey

Published 19 Oct 2015 10:23 CET | United Kingdom
UK MVNO GiffGaff scored highest in a customer service survey of over 1,000 respondents Moneysavingexpert.com asked to rate their ...

Tesco Mobile undercuts Sim-only market with 18-mth contracts

Published 19 May 2015 10:06 CET | United Kingdom
MVNO Tesco Mobile, a venture with O2 UK, has launched two 18-month Sim-only contracts, the first of their kind in the UK. ...

Tesco talks to bankers about Tesco Mobile sale - report

Published 11 May 2015 10:07 CET | United Kingdom
UK supermarket chain Tesco has held talks with banks about the possible sale of MVNO Tesco Mobile, its 50/50 joint venture with ...

O2, Apple among most recommended brands in UK - survey

Published 18 Jun 2010 10:14 CET | United Kingdom
O2 UK and Apple are among the most recommended brands, according to a customer loyalty survey of 8,000 UK consumers by Satmetrix. ...





Calendar   /   Industry Events

03 Aug Bredband2 Q2 2021
03 Aug Sequans Q2 2021
03 Aug RingCentral Q2 2021
03 Aug Akamai Technologies Q2 2021
03 Aug Alibaba Q2 2021
03 Aug Infinera Q3 2021
03 Aug NeoPhotonics Q2 2021
03 Aug Bharti Airtel fiscal Q1
03 Aug Echostar Q2 2021
04 Aug Intred Q2 2021
04 Aug Aferian interim results
04 Aug Liberty Latin America Q2 2021
04 Aug Smith Micro Q2 2021
04 Aug Inseego Q2 2021
04 Aug Qorvo fiscal Q1
04 Aug Roku Q2 2021
04 Aug 8x8 fiscal Q1
04 Aug Viavi Q4
04 Aug EA fiscal Q1
04 Aug Digi International fiscal Q3
04 Aug Lumen Technologies Q2
04 Aug Softbank fiscal Q1
05 Aug Starhub Q2 2021
05 Aug United Internet Q2 2021
05 Aug Swisscom Q2 2021
05 Aug Uniti Group Q2
05 Aug OTE Q2
05 Aug FireEye Q2
05 Aug InterDigital Q2
05 Aug Switch Q2 2021
::: More Calendar Items