0
Wireless

Tesco Mobile outsources customer services to Capita

Wednesday 29 June 2016 | 10:54 CET | News
Capita has been selected by UK MVNO Tesco Mobile to provide customer management services. The contract is worth around GBP 140 million for an initial 5-year period, and will take effect from start-August. Around 550 permanent employees will transfer to Capita under TUPE regulations and a further 240 temporary staff will continue to work on the Tesco Mobile account under Capita's management. Tesco Mobile has more than 4.6 million customers in the UK.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Tesco Mobile
Countries: United Kingdom
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Tesco Mobile launches Rocket Packs pre-paid tariffs

Published 14 Jul 2016 11:05 CET | United Kingdom
UK MVNO Tesco Mobile is renaming its standard pay-as-you-go tariff as the Rocket Packs tariff from 12 July. For new customers, ...

ORG warns against Tesco Mobile discount offer

Published 16 Jun 2016 10:59 CET | United Kingdom
The Open Rights Group (ORG) has called on Tesco Mobile customers in the UK to think carefully before agreeing to view ads for a ...

Tesco Mobile offers targeted ads, discounts with Unlockd

Published 09 Jun 2016 10:58 CET | United Kingdom
UK MVNO Tesco Mobile has formed an exclusive UK partnership with Australian advertising technology start-up Unlockd. Powered by ...

Tesco Mobile scraps European roaming charges

Published 26 Apr 2016 22:26 CET | United Kingdom
UK MVNO Tesco Mobile is scrapping European roaming charges for customers with the launch of 'Home from Home'. This will allow ...

GiffGaff tops Which? mobile satisfaction survey

Published 18 Apr 2016 10:55 CET | United Kingdom
GiffGaff has one again topped the latest Which? annual mobile satisfaction survey in the UK, with Vodafone and EE still ...

Tesco Mobile customer base up 5% to 4.6 million

Published 13 Apr 2016 15:32 CET | United Kingdom
UK MVNO Tesco Mobile now has 4.6 million customers, up by 5 percent over the last 12 months. The customer numbers were announced ...

Tesco wants full control of Tesco Mobile - report

Published 09 Mar 2016 10:47 CET | United Kingdom
Tesco is planning a major push in the UK mobile market by acquiring the stake it does not already own in MVNO Tesco Mobile from ...





Calendar   /   Industry Events

02 Nov Cirrus Logic fiscal Q2
02 Nov Ceragon Networks Q3 2020
02 Nov SBA Communications Q3
02 Nov Adtran Q3 2020
02 Nov Neophotonics Q3 2020
02 Nov Lumentum fiscal Q1
02 Nov Skyworks fiscal Q4
02 Nov Idemia Q3 2020
02 Nov Arista Q3 2020
02 Nov Web Summit
03 Nov TIM Q3 2020
03 Nov Oteclo Q3 2020
04 Nov Fitbit Q3
04 Nov Lumen Technologies (formerly CenturyLink) Q3
04 Nov Qualcomm fiscal Q4
04 Nov Liberty Latin America Q3 2020
04 Nov Smith Micro Q3 2020
04 Nov Net Insight Q3 2020
04 Nov Qorvo fiscal Q2
04 Nov Telecom Italia Q3 2020
04 Nov Cellnex Q3
04 Nov Syn Q3 2020
04 Nov Magyar Telekom Q3 2020
04 Nov Liberty Global Q3 2020
04 Nov Softbank fiscal Q2
04 Nov Digital Infra Africa
05 Nov Cable One Q3 2020
05 Nov Aviat Q1
05 Nov Netia Q3 2020
05 Nov Viasat Q2
::: More Calendar Items