TIM Brasil saves BRL 330 million with digital customer services

Thursday 1 August 2019 | 13:50 CET | News
TIM Brasil saved BRL 330 million during the first half of 2019 thanks to new digital customer service initiatives, a figure that is set to reach BRL 1.2 billion by 2021, reports Mobile Time. Over the past year, the user base of self-service app Meu TIM grew 33 percent, reaching 11.1 million, reducing the volume of human interactions in its call centres by 10 percent. 

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Categories: Mobile & Wireless
Companies: TIM Brasil
Countries: Brazil
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


TIM Brasil targets EBITDA margin over 40% in 2022

Published 11 Mar 2020 11:39 CET | Brazil
TIM Brasil announced new targets for the next three years at an analyst and investors meeting. The company is targeting an EBITDA ...

TIM Brasil grows revenues 2%, EBITDA 7% in Q3

Published 06 Nov 2019 13:56 CET | Brazil
TIM Brasil reported a net profit of BRL 687 million in the third quarter of 2019, down by 48.5 percent compared to the same ...

TIM Brasil offers up to BRL 2,200 discount on smartphones in Father's Day promotion

Published 12 Aug 2019 15:06 CET | Brazil
TIM Brasil is running a promotion on the occasion of Father's Day, with 25 smartphones available at discounted prices. The ...