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TIM Brasil saves BRL 330 million with digital customer services

Thursday 1 August 2019 | 13:50 CET | News
TIM Brasil saved BRL 330 million during the first half of 2019 thanks to new digital customer service initiatives, a figure that is set to reach BRL 1.2 billion by 2021, reports Mobile Time. Over the past year, the user base of self-service app Meu TIM grew 33 percent, reaching 11.1 million, reducing the volume of human interactions in its call centres by 10 percent. 

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Categories: Mobile & Wireless
Companies: TIM Brasil
Countries: Brazil
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