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Wireless

TIM fined EUR 4.8 mln over 'winback' practices and unsolicited services

Tuesday 14 January 2020 | 10:18 CET | News
Italian antitrust watchdog AGCM has fined Telecom Italia (TIM) a total of EUR 4.8 million for breaching the country's consumer code in its 'winback' offers designed to persuade former customers to return. Infringements included the failure to provide "clear and immediate" information on the personalised winback offers for customers contacted by call centres or via SMS. The watchdog said the offers only indicated the basic conditions of the proposed plan (cost and data) while omitting any additional information on additional costs and restrictions on use.

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Categories: Mobile & Wireless
Companies: Telecom Italia / TIM
Countries: Italy
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