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Wireless

Tweakker wins Telenor Norway order for customer self-service system

Tuesday 10 October 2017 | 12:57 CET | News
Tweakker said that Telenor Norway has decided to pilot its Device Guides service to encourage almost 1 million subscribers to use online self-service guides to resolve any smartphone and service issues instead of calling its customer care centres to speak to people. The aim is to provide customers with a "more user-friendly" way to resolve problems. Telenor expects a 30 percent drop in incoming calls to its customer service lines.

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Categories: Mobile & Wireless
Companies: Telenor Norway / Tweakker
Countries: Norway
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