0
Wireless

UK customers rank MVNOs higher than MNOs - survey

Monday 19 October 2015 | 10:23 CET | News
UK MVNO GiffGaff scored highest in a customer service survey of over 1,000 respondents Moneysavingexpert.com asked to rate their service provider as 'great',  'ok', or 'poor'. Some 65 percent of Giffgaff customers rated its customer service as great, followed by Tesco Mobile (63%), Asda Mobile (54%), Virgin Mobile (42%), 3 UK (40%), O2 (33%), BT Mobile (36%), Talk Mobile (31%), EE (2%) and Vodafone (20%). When they were asked about their operator's coverage, MVNOs also ranked higher than the MNOs whose networks they use, reflecting MVNO customers' overall impression of their provider. Some 45

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: 3 UK / Asda Mobile / BT Mobile / EE / GiffGaff / O2 / Tesco Mobile / Virgin Mobile / Vodafone
Countries: United Kingdom
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Tesco Mobile scraps European roaming charges

Published 26 Apr 2016 22:26 CET | United Kingdom
UK MVNO Tesco Mobile is scrapping European roaming charges for customers with the launch of 'Home from Home'. This will allow ...

GiffGaff doubles Payback points for Black Friday

Published 23 Nov 2015 15:22 CET | United Kingdom
UK MVNO GiffGaff has announced a Black Friday weekend promotion offering members the chance to earn double Payback points by ...

Vodafone UK makes changes to Big Value bundles

Published 26 Oct 2015 11:20 CET | United Kingdom
Vodafone UK has added roaming into the GBP 30 Big Value bundle and introduced a new GBP 15 Big Value bundle for PAYG customers. ...

Which? survey shows telcos offer poor customer service

Published 16 Sep 2015 11:08 CET | United Kingdom
Telecoms and energy providers are the companies rated the lowest for customer service, according to Which?'s annual survey of the ...

Tesco Mobile heads Satmetrix customer recommendation ranking

Published 22 Apr 2015 19:12 CET | United Kingdom
Tesco Mobile had the highest score in the UK mobile industry according to Satmetrix Net Promoter Score (NPS) in the latest Net ...





Calendar   /   Industry Events

10 May Ceva Q1 2021
10 May Weibo Q1 2021
10 May Boingo Wireless Q1 2021
10 May Synchronoss Q1
10 May NortonLifeLock fiscal Q4, investors day
10 May 8x8 fiscal Q4 results
11 May Magyar Telekom Q1 2021
11 May Radcom Q1 2021
11 May Vizio Q1 2021
11 May Sonim Q1 2021
11 May Telefonica Brasil Q1 2021
11 May Allot Q1 2021
11 May Softbank FY results
11 May United Internet Q1 2021
11 May Lattice Semiconductor investor day
11 May Small Cells World Summit
12 May Airtel Africa Q1 2021
12 May Mediaset Q1 2021
12 May NEC FY results
12 May Telefonica Deutschland Q1 2021
12 May Deutsche Telekom Q1 2021
12 May Bredband2 Q1 2021
12 May Syn Q1 results 2021
12 May OTE Q1 2021
12 May Lumentum fiscal Q3
13 May Inwit Q1 2021
13 May Telefonica Q1 2021
13 May Poly fiscal Q4
13 May Alibaba Group Q1
13 May DZS investors day
::: More Calendar Items