UK customers rank MVNOs higher than MNOs - survey

Monday 19 October 2015 | 10:23 CET | News
UK MVNO GiffGaff scored highest in a customer service survey of over 1,000 respondents Moneysavingexpert.com asked to rate their service provider as 'great',  'ok', or 'poor'. Some 65 percent of Giffgaff customers rated its customer service as great, followed by Tesco Mobile (63%), Asda Mobile (54%), Virgin Mobile (42%), 3 UK (40%), O2 (33%), BT Mobile (36%), Talk Mobile (31%), EE (2%) and Vodafone (20%). When they were asked about their operator's coverage, MVNOs also ranked higher than the MNOs whose networks they use, reflecting MVNO customers' overall impression of their provider. Some 45

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Categories: Mobile & Wireless
Companies: 3 UK / Asda Mobile / BT Mobile / EE / GiffGaff / O2 / Tesco Mobile / Virgin Mobile / Vodafone
Countries: United Kingdom
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