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Wireless

UK mobile users waste 2.4 mln hours switching networks

Wednesday 18 May 2016 | 11:00 CET | News
UK mobile phone customers have lost 2.4 million hours in the last 12 months in talks to leave networks, according to new research from price comparison and switching service uSwitch.com. These 143 million minutes, an average of 25 minutes per customer, include calls, live chats and time spent on hold waiting to speak to an advisor. The research shows that the average customer has to speak to their network twice before leaving. More than four in 10 (41%) have to contact their network at least twice, and more than a tenth (11%) four or more times.

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Categories: Mobile & Wireless
Countries: United Kingdom
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