0
General

US customer satisfaction with telecom services improves

Thursday 2 June 2016 | 13:44 CET | News
US customer satisfaction with telecommunications services has increased for the first time in three years, according to a report from the American Customer Satisfaction Index (ACSI). The new study for the sector, which includes subscription TV, internet, mobile and fixed line telephone services and mobile phone manufacturers, saw customer satisfaction jump 1.9 percent to 70.1 on a 100-point scale. The new survey of more than 12,700 customers conducted in the first quarter of the year saw subscription TV providers climb 3.2 percent to 65, with ISPs also managing to improve slightly, up 1.6

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: General
Companies: Apple / Bright House Networks / Cablevision / Charter Communications / Comcast / Cox Communications / DirecTV / Dish Network / HTC / LG / Microsoft / Motorola / Samsung / Skype / Sprint / Suddenlink / Time Warner Cable / T-Mobile / Verizon / Verizon Wireless
Countries: United States
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

US mobile consumers most satisfied with AT&T, Verizon, Xfinity Mobile

Published 19 May 2021 11:15 CET | United States
US customer satisfaction with mobile services was unchanged this year at 74 (out of 100) from the year before, even with the high ...

Americans most satisfied with video streaming, and Disney+ in particular - study

Published 10 Jun 2020 09:56 CET | United States
Americans are most satisfied with video streaming, and with Disney+ in particular, the latest American Customer Satisfaction ...

AT&T's fixed-wireless internet service launches in Georgia

Published 25 Apr 2017 08:37 CET | United States
AT&T announced that the first phase of its plan to bring fixed wireless internet to rural and underserved locations in Georgia ...

AT&T first in mobile customer satisfaction - survey

Published 03 Feb 2017 16:20 CET | United States
AT&T is first in the customer satisfaction classification for mobile full-service carriers, with an overall score of 827, ...

AT&T to air 'My Fighting Season' for DirecTV, U-verse users

Published 13 Jun 2016 16:40 CET | United States
AT&T 's Audience Network will air 'My Fighting Season', a 6-part documentary series that follows US Army Soldiers fighting in ...

Mobile subs place more importance on customer service

Published 08 Jun 2016 16:40 CET | World
As network quality improves, mobile subscribers globally are placing more importance on customer service and value when choosing ...

US customers less satisfied with TV, ISPs - ACSI 2015

Published 02 Jun 2015 17:24 CET | United States
US customer satisfaction with information services, including subscription TV, internet, mobile and fixed line telephone, and ...

Subscription TV and ISP satisfaction declines in US

Published 21 May 2014 15:58 CET | United States
Subscription TV and internet service providers (ISPs) fall to the bottom of the American Customer Satisfaction Index in its ...





Calendar   /   Industry Events

18 Oct Apple Event
19 Oct Tele2 Q3 2021
19 Oct A1 Telekom Austria Q3 2021
19 Oct Netflix Q3 2021
19 Oct Iridium Q3 2021
19 Oct Arm DevSummit
19 Oct Pixel Fall Launch
20 Oct Crown Castle Q3
20 Oct Verizon Q3 2021
20 Oct Elisa Q3 results
20 Oct Bango strategy day
20 Oct Samsung Unpacked Part 2
21 Oct AT&T Q3 2021
21 Oct Orange Belgium Q3 2021
21 Oct Telenor Q3 2021
21 Oct Intel Q3
21 Oct Telia Q3 results
21 Oct Snap Q3
22 Oct Doro Q3 results
22 Oct Ericsson Q3 2021
25 Oct Facebook Q3
::: More Calendar Items