US customer satisfaction with telecom services improves

Thursday 2 June 2016 | 13:44 CET | News
US customer satisfaction with telecommunications services has increased for the first time in three years, according to a report from the American Customer Satisfaction Index (ACSI). The new study for the sector, which includes subscription TV, internet, mobile and fixed line telephone services and mobile phone manufacturers, saw customer satisfaction jump 1.9 percent to 70.1 on a 100-point scale. The new survey of more than 12,700 customers conducted in the first quarter of the year saw subscription TV providers climb 3.2 percent to 65, with ISPs also managing to improve slightly, up 1.6

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Categories: General
Companies: Apple / Bright House Networks / Cablevision / Charter Communications / Comcast / Cox Communications / DirecTV / Dish Network / HTC / LG / Microsoft / Motorola / Samsung / Skype / Sprint / Suddenlink / Time Warner Cable / T-Mobile / Verizon / Verizon Wireless
Countries: United States
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