US customers less satisfied with TV, ISPs - ACSI 2015

Tuesday 2 June 2015 | 17:24 CET | News
US customer satisfaction with information services, including subscription TV, internet, mobile and fixed line telephone, and computer software, has gone down by 3.4 percent to an ACSI score of 68.8 on a 0 to 100 scale, the lowest level in seven years, according to the American Customer Satisfaction Index (ACSI) for 2015. Customer satisfaction with subscription TV service has further deteriorated, with ISPs scoring at 63, the worst score among the 43 industries covered by the Index, due to poor customer customer service combined with higher prices. The report showed drops in customer

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Categories: General
Companies: Apple / AT&T / BlackBerry / Bright House Networks / Cablevision / CenturyLink / Charter Communications / Comcast / Cox Communications / DirecTV / Dish Network / Frontier Communications / LG / Microsoft / Motorola / Motorola Mobility / Nokia / Samsung / Sprint / Time Warner Cable / T-Mobile / Tracfone Wireless / Verizon / Verizon Wireless / Vonage
Countries: United States
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