US operators agree on 'bill shock' alerts

Tuesday 18 October 2011 | 09:10 CET | News
US mobile operators have agreed new guidelines to send customers free alerts before and after they exceed their monthly limits on voice, data and texts. Customers will also get alerts on roaming charges when they travel abroad. The alerts will apply automatically unless subscribers opt out. The measures were agreed by the industry group CTIA and the FCC, as part of the CTIA 'Consumer Code for Wireless Service'. Operators will need to provide two out of the four alerts by 17 October 2012 and all four by 17 April 2013. As a result of the agreement, the FCC has agreed to suspend its regulatory

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Categories: Mobile & Wireless
Companies: CTIA / FCC
Countries: United States
::: add a comment


Good to hear some rules are being put in place. This should have been dealt with a long time ago, instead of all the excuses we've heard from the big carriers! Tracfone tells you onscreen how many minutes you have left, and have done this for years; if they can do it, surely the larger carriers can?
Shante F @ 19/10/2011 - 21:03

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