US subscribers more satisfied when using e-care via mobile

Friday 29 July 2016 | 10:13 CET | News
Customer contact with wireless carriers via online self-service is at an all-time high, as a growing shift in mobile device usage is affecting the way customers contact their providers with service inquiries, according to a research by J.D. Power. Wireless carrier customers have a variety of service channels to choose from when they experience an issue or have a question. Based on contact occurrences in the study, the frequency of using the online channel increased considerably from previous studies. Nearly half (47 percent) of customers who had a customer service contact during the previous

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Categories: Mobile & Wireless / Mobile & Wireless
Countries: United States
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