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IT

Verint, Vidyo offer video for customer engagement centres

Wednesday 26 August 2015 | 15:02 CET | News
 US-based analytics company Verint Systems and Vidyo, a provider of affordable cloud-based visual communication technology, announced their collaboration to bring video to today's customer engagement centres. The combined offerings allow businesses integrate video calls using the VidyoWorksplatform with Verint's engagement management and voice recording products. Together with the VidyoWorks platform, Verint Engagement Management helps enable video interactions between customers and service employees. The Verint platform is designed to deliver consistent, complete and contextual service

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Categories: IT
Companies: Verint Systems / Vidyo
Countries: World
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