0
Wireless

Vodafone Australia sees 78% drop in customer complaints

Thursday 17 December 2015 | 21:30 CET | News
Vodafone Australia has reported a 78 percent drop in its ratio of complaints to the Telecommunications Industry Ombudsman (TIO) in just 18 months to record the lowest ratio of the major telcos in Q3 2015. It registered a ratio of 4.1 complaints per 10,000 customers.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Vodafone Australia
Countries: Australia
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Australian telco complaints fall year-on-year, rise in Q2

Published 28 Jul 2016 13:20 CET | Australia
Telco complaints as a proportion of services in operation (SIO) in Australia increased 3.2 percent between April and June, but ...

Vodafone Australia loses CTO Hanssen

Published 27 Jul 2016 13:39 CET | Australia
Vodafone Hutchison Australia (VHA) announced Chief Technology Officer Benoit Hanssen will leave the company in late August to ...

Australian telecom complaints improve year-on-year

Published 22 Apr 2016 16:04 CET | Australia
Telco complaints as a proportion of services in operation (SIO) increased 29 percent between January and March, but dropped 13.8 ...

Vodafone Australia reports FY revenue, customer growth

Published 22 Feb 2016 17:27 CET | Australia
Vodafone Australia announced it achieved solid growth during 2015 with increases in customer numbers and revenue, while customer ...

Australia telecom complaints lowest in 9 years - TIO

Published 19 Feb 2016 15:39 CET | Australia
New complaints to the Telecommunications Industry Ombudsman (TIO) in October-December of last year were at the lowest level since ...

Australia sees 13% drop in telecom complaints

Published 08 Feb 2016 12:32 CET | Australia
Complaints as a proportion of telecom services in operation (SIO) were almost 13 percent lower in the December quarter of last ...

Vodafone Australia extends AUD 5 roaming to New Zealand

Published 01 Feb 2016 14:24 CET | Australia
Vodafone Australia announced that Red and SIM Only customers using Vodafone's AUD 5 Roaming offer can now use their mobile phones ...

Vodafone Australia partners National Farmers' Federation

Published 14 Dec 2015 10:03 CET | Australia
Vodafone Australia became the exclusive retail telecommunications partner of the National Farmers' Federation (NFF) in the ...

Vodafone, Dropbox target small businesses in Australia

Published 09 Dec 2015 19:29 CET | Australia
Vodafone and file hosting company Dropbox have joined forces in Australia to offer a data and storage package to small business ...

Vodafone opens new Business Centre in Queensland

Published 04 Dec 2015 21:22 CET | Australia
Vodafone Australia has opened its first Business Centre in Queensland in Southport on the Gold Coast. The new centre shows the ...

Vodafone Australia opens new Sydney CBD retail store

Published 01 Dec 2015 21:26 CET | Australia
Vodafone Australia has opened its new retail store on Pitt Street Mall in Sydney's Central Business District (CBD). This is the ...

Vodafone continues 4G rollout in Queensland

Published 19 Nov 2015 11:59 CET | Australia
Vodafone said it has completed the re-farming of its 850Mhz spectrum to provide extra 4G coverage and capacity throughout ...