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General

Vodafone Germany adds process document function to AI customer assistant service

Friday 26 June 2020 | 10:40 CET | News
Vodafone Germany said that its digital customer service assistant, called TOBi, can now process documents sent by customers via WhatsApp. Customers already receive questions from TOBi relating to their requests via WhatsApp. In the future, TOBi will expand its communication channels.

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Categories: General
Companies: Unitymedia / Vodafone Germany
Countries: Germany
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