0
Wireless

Vodafone Germany rated top customer hotline – Connect

Monday 6 March 2017 | 11:06 CET | News
A new test by Connect magazine has ranked the customer service hotlines of mobile operators in Germany, with Vodafone taking the top spot. The Connect magazine test awarded Vodafone 454 points for its hotline service and a rating of 'very good'. The magazine described the Vodafone team as being "convincing at all levels" and giving "the finest advice". Telekom Deutschland came in second place with 395 points and a rating of 'good' while O2 was awarded 368 points and a rating of 'satisfactory'.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: Mobile & Wireless
Companies: O2 Germany / Telekom Deutschland / Vodafone Germany
Countries: Germany
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Vodafone, Tchibo named best service hotlines in Germany - Connect survey

Published 05 Apr 2018 12:36 CET | Austria
Vodafone Germany offers the best customer service hotline in Germany, according to a new survey of mobile provider call centre ...

Telefonica Deutschland noted for good LTE performance, best 3G network in Connect survey

Published 12 Jan 2018 09:36 CET | Germany
Telefonica Deutschland said its mobile network was noted for providing "good broadband access" and "excellent signal strength" in ...

German govt considers customer service legislation after spike in complaints

Published 25 Aug 2017 09:20 CET | Germany
The German government said it is considering legislation on customer service lines following an increase in complaints to the ...

O2 Germany tests customer service callback option

Published 23 Aug 2017 14:27 CET | Germany
Telefonica Deutschland has started a customer service callback option. Customers can make a request on the operator's website or ...

Vodafone Germany launches BlackBerry security suite

Published 16 Mar 2017 09:01 CET | Germany
Vodafone Germany has launched the BlackBerry Enterprise Mobility Suite range, with security products aimed at companies seeking ...

TUV rates Telekom Deutschland customer service as 'good'

Published 14 Mar 2017 10:29 CET | Germany
The TUV Rhineland has completed an evaluation of Telekom Deutschland's customer service, awarding an overall rating of "good". ...

Vodafone Germany picks Cisco cloud platform for GigaTV

Published 28 Feb 2017 11:29 CET | Germany
Vodafone Germany's recently launched GigaTV platform will operate on the Cisco Infinite Video Platform. GigaTV premiered on 12 ...

Ericsson, Vodafone measure user stress to improve network

Published 21 Feb 2017 16:02 CET | Germany
Ericsson has launched a new service using neuroscience for network optimisation on the back of a study into how an operator's ...

Vodafone's Gigaboost reaches 1 mln clients

Published 21 Feb 2017 09:45 CET | Germany
Since Vodafone Germany began offering 100 GB of free data at the start of February, 1 million clients have take up the offer. ...

Vodafone Germany service revenue up 1.8%

Published 02 Feb 2017 10:34 CET | Germany | Update: 02 Feb 2017 13:04 CET
Vodafone Germany grew its service revenue in the fiscal third quarter to December compared to the year prior, though overall ...





Calendar   /   Industry Events

26 Oct Siminn Q3 2021
26 Oct KPN Q3 2021
26 Oct Juniper Networks Q3 2021
26 Oct Corning Q3
26 Oct TIM Brasil Q3 2021
26 Oct NENT Q3 2021
26 Oct Alphabet Q3 2021
26 Oct Digital Realty Q3
26 Oct Twitter Q3 2021
26 Oct MediaTek Q3
26 Oct SK hynix Q3
26 Oct Orange group Q3 2021
26 Oct F5 Networks fiscal Q4
26 Oct Microsoft fiscal Q1
26 Oct FCC meeting
26 Oct Samsung Developer Conference
26 Oct Cabsat
26 Oct MWC Los Angeles
27 Oct TIM Q3 2021
27 Oct Telefonica Deutschland Q3 2021
27 Oct Spotify Q3 2021
27 Oct Vertiv Q3
27 Oct Netgear Q3
27 Oct Ooredoo Q3 2021
27 Oct Megacable Q3
27 Oct Twilio Q3
27 Oct Android Dev Summit
27 Oct Digital Utilities Europe 2021
28 Oct Swisscom Q3 2021
28 Oct Telenor Q3 2021
::: More Calendar Items