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Wireless

Vodafone Italia offers money back for premium services

Tuesday 20 October 2015 | 10:36 CET | News
Vodafone Italia has pledged to reimburse customers who end up paying for premium services they unknowingly activated. The pledge is part of the operator's wider "We Care" programme to enhance customer trust and loyalty via a series of guarantees covering a number of services. The "Satisfaction guaranteed or your money back: Digital Services" initiative introduces a double-click consent procedure whereby customers are given a second chance to confirm the activation of the premium service. In addition, customers can use the My Vodafone app to control their premium services and even have 90 days

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Categories: Mobile & Wireless
Companies: Vodafone Italia
Countries: Italy
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