0
Wireless

Vodafone Italia scoops Le Fonti customer relationship award

Monday 27 June 2016 | 09:26 CET | News
Vodafone Italia has been named company of the year for customer relations at the 2016 Le Fonti Awards. The award, given by the publisher Le Fonti, recognised the success of Vodafone's "We Care" campaign to enhance customer trust and loyalty via a series of guarantees covering a number of services. The campaign saw the introduction of a number of initiatives, such as giving customers who are unsatisfied with the operator's 4G service one day of free internet access every 30 days and launching a double-click consent procedure whereby customers are given a second chance to confirm the

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: Mobile & Wireless
Companies: Vodafone Italia
Countries: Italy
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Vodafone Italia gives prepay customers 1 week of free calls

Published 11 Jan 2017 14:36 CET | Italy
Vodafone Italia has announced that it will be offering all its prepay customers one week of free calls to other Vodafone numbers ...

Vodafone Italia wins large contact centre of the year award

Published 24 Nov 2016 14:28 CET | Spain
Vodafone Italia has been awarded the Gold Medal for 'Large Contact Centre of the Year' at the European Contact Centre and ...

Vodafone Italia's 'We Care' campaign scoops more awards

Published 09 Nov 2016 09:44 CET | Italy
Vodafone Italia has announced that its "We Care" campaign has won two more customer service awards, this time from international ...

Vodafone Italia offers free Halloween data to all clients

Published 28 Oct 2016 13:48 CET | Italy
Vodafone Italia has announced that it will be offering its 20 million-plus mobile customers 36 hours of free mobile data to ...

Vodafone Italia launches 15GB/mth data promo

Published 20 Sep 2016 10:19 CET | Italy
Vodafone Italia has more than doubled the amount of data available under its Mobile Internet offer from 7GB per month to 15GB in ...

Vodafone Italia offers free Sunday calls, data in September

Published 01 Sep 2016 15:32 CET | Italy
Vodafone Italia has announced that it will be offering its 20 million-plus mobile customers 24 hours of free mobile data and ...

Vodafone Italia wins new prize for customer services app

Published 21 Jun 2016 15:32 CET | Italy
Vodafone Italia has received the 'Crescita Digitale' (Digital Growth) prize for companies that use digital technologies to grow ...

Vodafone Spain offers free 1GB to unsatisfied 4G users

Published 07 Jun 2016 11:04 CET | Spain
Vodafone Spain has announced a new initiative to give 1GB of free mobile data to users who perceive a decline in the quality of ...

Vodafone Italia offers network guarantee for businesses

Published 31 May 2016 09:26 CET | Italy
Vodafone Italia has announced the launch of a network guarantee pledge for business users as part of its wider "We Care" ...

Vodafone Italia offers up to 10GB free data to clients

Published 30 May 2016 14:27 CET | Italy
Vodafone Italia has launched a promotion whereby existing customers can access from 1GB to 10GB in free mobile data for a month ...

Vodafone Italia offers day of free data on 08 March

Published 04 Mar 2016 14:10 CET | Italy
Vodafone Italia has announced that it will be offering its 20 million-plus mobile customers 24 hours of free mobile data to ...

Vodafone Italia offers a day of free Valentine's data

Published 11 Feb 2016 10:15 CET | Italy
Vodafone Italia has announced that it will again be offering its 20 million-plus mobile customers 24 hours of free mobile data to ...

Vodafone Italia offers money back for premium services

Published 20 Oct 2015 10:36 CET | Italy
Vodafone Italia has pledged to reimburse customers who end up paying for premium services they unknowingly activated. The pledge ...

Vodafone Italia launches pioneering "We Care" initiative 

Published 09 Oct 2015 15:32 CET | Italy
Vodafone Italia has launched what it describes as a pioneering "satisfaction guaranteed" initiative to promote its 4G service ...