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Vodafone New Zealand adopts Amazon Connect cloud contact centre

Thursday 19 November 2020 | 13:46 CET | News
Vodafone New Zealand has partnered with Amazon Web Services (AWS) to implement Amazon Connect, an omnichannel cloud contact centre. Vodafone New Zealand's contact centre currently receives around 1.7 million customer service calls per month. With the implementation of Amazon Connect, Vodafone plans to simplify its contact centre operations and analyze information to unlock insights to provide new ways to engage with customers.

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Categories: General
Companies: Amazon / Vodafone New Zealand
Countries: New Zealand
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