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Wireless

Vodafone NZ posts 29 point improvement in NPS following X Squad launch

Thursday 22 October 2020 | 07:21 CET | News
The X Squad teams are located in Auckland and Christchurch, and have resolved more than 44,000 complex customer cases during the past year, the operator also said. Vodafone's overall customer operations team has seen a 35 percent improvement in the 'first time fix' metric, meaning a customer's problem is solved the first time they call. 

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Categories: Mobile & Wireless
Companies: Vodafone New Zealand
Countries: New Zealand
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