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General

Vodafone Spain to charge EUR 2.50 to speak to agents

Friday 3 February 2017 | 12:15 CET | News
Vodafone Spain is to start charging customers a set fee of EUR 2.50 for requesting basic services from call centre agents rather than via the company's Mi Vodafone app, reports website Xataka Movil. Customers who call agents via the number 22123 to request services such as PIN and PUK consultation, duplicate invoices, contract length or changes to their billing address or bank account number will be charged for the privilege. The aim is to relieve the pressure on call centres and encourage customers to use the Mi Vodafone app – available in desktop, Android and iOS versions ~ where the same

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Categories: General
Companies: Vodafone Spain
Countries: Spain
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