Vodafone to bring back 2,100 customer service jobs to UK

Monday 13 March 2017 | 08:36 CET | News
Vodafone UK announced plans to bring back some of its customer service to the UK and employ another 2,100 people in the country. Over the next 24 months, Vodafone UK will create around 800 new jobs at the company's existing customer services centre in Manchester, almost 150 new jobs at its contact centre in Newark, more than 150 new jobs at its Stoke contact centre and around 100 new roles at its Glasgow contact centre. In addition, Vodafone UK's third-party customer service partners will create almost 600 new roles in Newcastle, almost 200 new roles in the West of Scotland and 100 in

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Categories: Mobile & Wireless
Companies: Vodafone UK
Countries: United Kingdom
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Vodafone launches 'What will you be?' digital skills and jobs initiative

Published 20 Mar 2018 10:34 CET | World
Vodafone has announced the launch of an international future jobs programme dubbed "What will you be?" at an event in Brussels. ...

Vodafone UK steps up customer care, adds prepaid rollover

Published 19 Jul 2017 16:09 CET | United Kingdom
Vodafone UK has started a number of new initiatives focused on customer care, including 24/7 social media care on Facebook and ...

Vodafone UK service revenue falls 4.8% in Q4

Published 16 May 2017 08:49 CET | United Kingdom
Vodafone UK's service revenue fell another 4.8 percent in its fiscal fourth quarter to March. The deterioration from a 3.2 ...

Vodafone UK announces customer service hires, AI chatbot

Published 12 Apr 2017 17:05 CET | United Kingdom
Vodafone UK has launched the first phase of its new campaign, marking its new roaming policies, and the launch of its new ...

Vodafone, Planixs renew cloud agreement

Published 14 Mar 2017 09:45 CET | United States
Vodafone renewed its agreement with independent software vendor Planixs to provide integrated private cloud capabilities to ...

Vodafone UK creeert 2.100 banen voor klantenservice

Published 13 Mar 2017 08:54 CET | United Kingdom
Vodafone UK wil zijn klantenservice gedeeltelijk terug naar het VK brengenen gaat 2.100 banen scheppen. Verdeeld over het land ...

Vodafone UK shelves plans for TV service

Published 03 Feb 2017 09:30 CET | United Kingdom
Vodafone UK has shelved plans to launch a TV service, as the operator focuses on turning around its mobile business and building ...

Vodafone UK sales continue downward trend in Q3

Published 02 Feb 2017 10:04 CET | United Kingdom
Vodafone UK revenues declined in the third quarter, pulled down by increased competition in Enterprise, lower MVNO revenues and ...

EE's brings back customer support jobs to UK

Published 13 Jan 2017 16:49 CET | United Kingdom
EE announced that all of its EE pay monthly, pay as you go, broadband and TV customer service calls are now being answered by ...

Vodafone UK signs up for govt Northern Powerhouse scheme

Published 09 Dec 2016 08:39 CET | United Kingdom
Vodafone UK has joined a group of British businesses in signing a Partner Memorandum (MoU) for the government's 'Northern ...

Ofcom fines Vodafone GBP 4.6 mln after billing problems

Published 26 Oct 2016 09:04 CET | United Kingdom
Ofcom said Vodafone must pay a total of GBP 4.62 million for breaching consumer protection rules in a "serious and sustained" ...

Vodafone UK receives most customer complaints - Ofcom

Published 11 Jul 2016 11:08 CET | United Kingdom
Vodafone UK remained the most complained about mobile provider in Q1 2016 with 29 complaints per 100,000 customers, compared to ...

Ofcom says Vodafone failed to handle complaints properly

Published 06 Jun 2016 17:34 CET | United Kingdom
Vodafone UK is facing a fine from Ofcom after the regulator decided that it has failed to comply with its obligations to deal ...