Vodafone tops mobile provider complaints in Q2 - Ofcom

Tuesday 22 September 2015 | 14:21 CET | News
Vodafone was the most complained about mobile provider (pay monthly) in the UK in Q2 2015, according to the latest Ofcom data. Vodafone registered 0.14 complaints per 1,000 customers, mainly driven by problems with billing, pricing and charges (34%), complaints handling (27%) and concerns around faults, service and provision (17%). Talk Mobile (0.12 per 1,000), Virgin Mobile (0.08 per 1,000) and EE all generated complaint volumes above the industry average. O2, Tesco Mobile and 3 UK all generated complaints volumes below the industry average of 0.07 per 1,000 customers, with Tesco Mobile

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Categories: Mobile & Wireless
Companies: 3 UK / EE / O2 / Tesco Mobile / Virgin Mobile / Vodafone
Countries: United Kingdom
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