0
Wireless

Vodafone UK customers given more time to cancel after unclear roaming changes

Monday 18 December 2017 | 09:15 CET | News
Thousands of Vodafone customers will be able to end their contracts early after regulator Ofcom said the mobile operator had been unclear about new roaming charges. In April, Vodafone introduced new international roaming charges for 60 countries outside the EU, and told customers via text message. Ofcom said it had intervened because it had "concerns about the clarity of that text message", the BBC reports.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Vodafone UK
Countries: United Kingdom
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Vodafone adds 29 roam-like-home destinations to Red Entertainment plans

Published 15 Aug 2018 15:26 CET | United Kingdom
Vodafone UK added 29 new destinations where its pay monthly Red Entertainment clients can roam at no extra cost, bringing the ...

Vodafone UK awards mobile accessory contract to Strax

Published 27 Jan 2018 09:14 CET | United Kingdom
Vodafone UK designated Sweden-based mobile accessories distributor Strax as its sole provider of mobile accessories across all ...

Ofcom probes Lycamobile's compliance with roam-like-home EU rules

Published 20 Oct 2017 16:42 CET | United Kingdom
UK regulator Ofcom has decided to open an investigation into Lycamobile to assess whether the MVNO complies with EU ...

Vodafone to raise mobile prices in June for certain clients

Published 28 Apr 2017 11:11 CET | United Kingdom
Vodafone is raising prices for the second time in 2017, meaning that certain postpaid customers affected will pay up to GBP 42 ...

Vodafone UK introduces new roaming conditions, plans

Published 12 Apr 2017 15:51 CET | United Kingdom
Vodafone UK has revamped its roaming rules, saying it will abolish charges in 40 destinations, and introduce flexible upgrades ...

Vodafone UK includes free roaming on prepaid bundles

Published 01 Mar 2017 15:56 CET | United Kingdom
Vodafone UK announced two new international offers. For prepaid customers, the operator is including a roaming allowance in its ...