Vodafone Ukraine tests AI-based digital assistant for customer calls

Monday 12 July 2021 | 15:31 CET | News
Vodafone Ukraine has started testing a digital voice assistant based on AI with customers contacting its call centre. The assistant uses voice recognition and speech synthesis. It can analyse customer requests instantly, deliver recorded phrases relevant to the request, and connect the customer with call centre staff or switch to standard IVR mode if needed.

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Categories: Mobile & Wireless
Companies: Vodafone Ukraine
Countries: Ukraine
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