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General

Wind Tre receives EUR 232,000 fine after customers complain of lack of transparency

Wednesday 14 August 2019 | 11:17 CET | News

Italian telecom regulator Agcom has imposed a fine of EUR 232,000 to Wind Tre for failing to provide customers signing up to selected offers with accurate information about specific elements, such as the cost of the router. The decision follows an investigation into complaints received between February and September 2018, from both residential and business customers subscribing to offers online and over the phone.

In its ruling, the regulator details several examples of lack of transparency for a number of fixed/mobile plans and add-ons, including 'Power Infostrada All Inclusive Unlimited', 'All Inclusive Fibra 100 Vula', 'All Inclusive Special', 'Call Your Country Super' and 'Unlimited plus Azienda'.



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Categories: General
Companies: Wind Tre
Countries: Italy
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