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General

WindTre renews deal with IBM for AI-powered customer care

Thursday 25 June 2020 | 12:01 CET | News
In a statement, WindTre said the new agreement is based on the digital transformation  project initiated two years ago that has helped improve customer interaction, technological operations and business management processes. It said the adoption of a digital voice assistant has allowed WindTre to better manage calls at peak times and enabled its customer care employees to work remotely during the recent coronavirus lockdown.

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Categories: General
Companies: IBM / WindTre
Countries: Italy
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