Zen tops latest Which? broadband customer satisfaction study

Monday 22 March 2021 | 14:47 CET | News
The latest annual customer satisfaction survey from UK consumer group Which? shows that leading ISPs have been letting down customers on internet speeds, connection reliability and value for money during the pandemic.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Categories: Internet
Companies: BT / Sky / TalkTalk / Virgin Media / Zen Internet
Countries: United Kingdom
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


One in 7 Brits regret not swapping broadband provider during lockdown - survey

Published 11 Aug 2021 16:24 CET | United Kingdom
One in seven (15%) UK adults regret not switching broadband provider during the pandemic, according to new research commissioned ...

Zen named as Which? Recommended Broadband Provider for 2021

Published 28 Jul 2021 16:15 CET | United Kingdom
UK ISP Zen Internet confirmed that it been named as the Which? Recommended Broadband Provider for 2021. Zen recently topped the ...

Which? study shows mobile phone contracts leaving consumers open to hacking

Published 02 Jul 2021 10:50 CET | United Kingdom
New research from UK consumer group Which? shows that mobile phone retailers are selling mobile phone contracts which could leave ...

Budget concerns holding back cloud migration by UK businesses - Zen

Published 25 Jun 2021 12:17 CET | United Kingdom
New research by Zen Internet shows that budget is one of the main cloud migration challenges for UK businesses. More than one ...

Zen Internet commits to being Net Zero by 2028

Published 17 Jun 2021 15:23 CET | United Kingdom
UK ISP Zen Internet has announced plans to be Net Zero by 2028. This comes after it achieved Carbon Neutral Status earlier in ...

UK homebuyers put off by unsightly technology - research

Published 28 May 2021 12:33 CET | United Kingdom
New research for UK ISP Zen Internet shows that potential homebuyers are put off by ugly technology being on show. Over half ...

Which? find security flaws in older routers used by UK broadband customers

Published 06 May 2021 14:37 CET | United Kingdom
New research from UK consumer group Which? shows that millions of broadband users are at risk of being hacked due to using old, ...

GiffGaff tops latest Which? mobile customer satisfaction survey

Published 26 Apr 2021 10:45 CET | United Kingdom
The UK's Big Four mobile providers (O2, EE, Vodafone, 3 UK) are falling short on value for money and are being outperformed by ...

Brits would pay GBP 1,500 more for home with full-fibre broadband - Zen

Published 22 Apr 2021 09:51 CET | United Kingdom
New research by Zen Internet shows that Brits would be prepared to pay GBP 1,500 more for a home with full-fibre broadband ...

Qualcomm faces UK legal action over inflated smartphone chipset prices

Published 25 Feb 2021 16:09 CET | United Kingdom
UK consumer group Which? has launched legal action against Qualcomm for alleged anti-competitive behaviour which led to inflated ...

Which? accuses PayPal of failing victims of online fraud

Published 08 Dec 2020 16:28 CET | United Kingdom
Online payment platform PayPal has been accused by UK consumer group Which? of failing fraud victims....

Virgin Media facing group action compensation claim over data breach

Published 14 Oct 2020 14:05 CET | United Kingdom
Your Lawyers, UK specialist consumer action and data breach compensation company, is launching a group action for the 900,000 ...

UK mobile operators still overcharging out-of-contract bundle customers

Published 28 Aug 2020 11:05 CET | United Kingdom
The latest research from UK consumer group Which? shows that mobile operators are still overcharging out-of-contract bundled ...

MPs report shows Covid-19 misinformation spreading without online harms regulator

Published 23 Jul 2020 11:45 CET | United Kingdom
The House of Commons Digital, Culture, Media & Sport (DCMS) Committee has published a report on misinformation during the ...