Zen tops Which? broadband user satisfaction study

Monday 18 April 2016 | 11:00 CET | News
The UK's leading ISPs are still failing on customer service, according to the latest Which? broadband customer satisfaction survey. TalkTalk came bottom again, with major providers occupying four of the bottom five slots. TalkTalk (38%) and BT (47%) achieved the worst customer scores due to poor customer service and lack of ease in contacting them. Virgin (54%) and Sky (50%) performed only slightly better. Smaller ISPs are leading the way in keeping their customers happy with Zen Internet (83%) and Utility Warehouse (80%) achieving first and second place. The next nearest competitor was

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Categories: Internet
Companies: BT / Plusnet / Sky / TalkTalk / Zen Internet
Countries: United Kingdom
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