Research Brief

Delta most promoted provider in fixed telecom market in Q3

, published: November 2011
Add to cart
€ 495
In the fixed telecom market (television, fixed internet and fixed telephony) consumers can subscribe to one, two (dual-play) or three (triple-play) services from a provider. When the Net promoter Score (NPS) of all the fixed services are combined, Delta was the most promoted by its customers in Q3, followed by XS4ALL. These two operators were the only ones to generate positive NPS. XS4ALL still lost promoters compared to the previous quarter, perhaps due to its launch of triple-play services in the quarter. Ziggo also saw a drop in NPS, probably due to bad publicity after it reduced the number of analogue channels in its package. Telfort received the worst NPS of the fixed telecom providers and showed a steep decline in NPS over the three months. All of the bigger operators in the fixed market showed a negative trend in Q3.

Those customers with a triple-play package are, like last quarter, most likely to recommend their providers. Their NPS was -17. In the triple–play market, Delta's customers were the biggest promoters of their provider in Q3, followed at a distance by KPN. XS4ALL was still more promoted by its single-play internet clients.


Research Type Survey
Published 08 Nov 2011
Pages 7
File Type PDF
Size 305kb
Geographic Scope    Netherlands
Editions Broadcast, Fixed, Internet
Topics Market research / news, Marketing / branding, Wireline, Research
Companies CAIW, CanalDigitaal, Delta Fiber Nederland, KPN, Tele2 Nederland, Telfort, T-Mobile Online, UPC Nederland, XS4ALL, Ziggo

Add to cart
€ 495

Why our clients chose Telecompaper

1. Unique Sources

Over the years we have built up multiple unique sources of information we can use.

2. Customized

We understand your specific business needs and can provide you with customized information.

3. Independent

As a company we operate independently and objectively.

4. Specialized

By our unique focus on the telecommunications industry, we have become specialists in this particular field.

5. Quick results

Using our multiple data sources we are able to quickly provide you with te requested information.

6. Accurate

Our experienced researchers and editors are trained to work fast and accurately.

More information about our research? Call us +31 30 634 96 00 or send an email