Analysis of the Net Promoter Score (NPS) of telecom providers in The Netherlands.
Of the larger telecom providers in the Netherlands, Telfort, Tele2 and Ziggo have the best NPS in Q3 2012 (-15).
In Q3 2012 both dual play of television and internet and triple play have the best NPS scores.
Of those consumers who have triple play , Telfort and KPN clients are most likely to recommend their provider (NPS -9).
Simyo en Ben have the best NPS of the larger mobile phone providers in the Netherlands. Apart from Ben, the three providers on the network of T-Mobile (T-Mobile self, Simpel and Tele2) have the worst NPS.
Data in this research brief is based on the Telecompaper Consumer Panel, which interviews at least 2,000 respondents on a monthly basis.There is a specific questionnaire on NPS that is answered by 3,500 people each quarter.
The data in the graphs has a minimum sample size of n=60.
