Samsung customers have reported fires with the newly released Note 7 devices, prompting the company to stop production and certain operators to stop selling the phones, Bloomberg reported, citing anonymous sources with direct knowledge of the matter. According to customers, the new Note 7s can overheat and catch fire. The devices had to be recalled two months ago on reports batteries caught fire. Samsung confirmed it is temporarily adjusting the Galaxy Note 7 product schedule in order to ensure quality and safety matters. The report said that Telstra and T-Mobile US have both stopped selling the Note 7 following reports of problems, and are offering other devices in its stead.
T-Mobile CEO John Legere confirmed the move in a tweet put out on 9 October, saying the company was halting sales and exchanges for the new Note 7 “out of an abundance of caution for our customers,” CNET reported. The report added that AT&T announced a similar move on the same day.
T-Mobile said customers could bring the phones and accessories back in for an exchange or refund, plus USD 25 worth of credit on their monthly T-Mobile bill. Verizon and Sprint said they had no immediate plans to suspend the Phone.
Samsung has since put out a statement, saying it will continue to move quickly with its investigation into the new cases and share findings as soon as possible. The company said it understands the concern carriers and consumers must be feeling after recent reports have raised questions about the replacement Note7 devices.
While not confirming the phone had been withdrawn, Samsung said it is "temporarily adjusting the Galaxy Note 7 production schedule to take further steps to ensure quality and safety matters". More information will be announced within the next month, the company added.
