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Mobile & Wireless

Tibco integrates infrastructure software with Huawei BSS

Monday 12 April 2010 | 16:27 CET | News
Tibco Software has signed a global partnership agreement with Huawei Technologies to integrate its infrastructure software with Huawei's Business Support System (BSS) product. The agreement aims to expand the two companies' existing customer ecosystems in telecommunications markets globally. The combination of Huawei's and Tibco's technologies will create a unified, customer-centric product that addresses operators' challenges in network convergence and transformation. The newly combined technology platform will offer communications service providers with monitoring across all systems, a single view of every subscriber, multiple-channel customer interaction, order capture and fulfillment, service request charging and invoicing, and integration of front and back office functions for customer care and retention. Tibco's technology has been deployed in 18 of the top 25 telecom operators globally. Huawei BSS provides multiple-channel customer interaction & management, order capture & fulfillment, service request charging & invoicing and operation analysis functionalities. The BSS Integration Framework is the product's skeleton which has pre-integrated a series of sub-products, products and components including convergent billing, customer relationship management, IP contact centre, business intelligence, partner relationship management, provisioning, mediation and authentication, authorisation and accounting.
 


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Categories: Mobile & Wireless
Companies: Huawei
Countries: World
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